ARCS is a premium workforce management platform that empowers businesses with unparalleled efficiency, scalability, and insight. Our sophisticated suite of tools offers a flawless experience for everything from talent acquisition to daily operations. Experience the difference of a truly high-class workforce management solution.
Our software is uniquely suited for hospitality staffing, where onboarding needs to be quick and effective to meet fluctuating service demands. Many of our engineers started as bartenders, so we understand the industry’s fast-paced environment and the need for flexible, reliable staffing solutions. The system automates onboarding, giving staff access to training materials, customer service protocols, and any venue-specific guidelines they need to succeed. With mass communication features, managers can easily distribute updates, new shifts, or special event details to teams, helping everyone stay on the same page.
In hospitality, it’s important to ensure staff are present and on time. Geofence clock-ins confirm that employees are at the right venue, ready to start their shifts. For larger hospitality events, guard tours using NFC, GPS, or QR codes can also be used to verify that security personnel are patrolling key areas, keeping venues safe for guests.
For venues needing quick adjustments, the dispatch center allows managers to redeploy staff, whether it’s for a sudden rush or an urgent service need. This feature ensures flexibility and helps hospitality teams adapt to the changing needs of guests or events.
Real-time reporting is invaluable in hospitality, where swift responses to guest needs, incidents, or service disruptions are critical. The software logs incidents as they occur, allowing for immediate corrective actions and detailed reporting after the fact.
Hospitality managers can create customized reports to track staff performance, guest satisfaction, and operational metrics. These reports help managers fine-tune operations and provide data-driven insights for improving service quality.
Scheduling in hospitality is often complex, with fluctuating guest volumes and event needs. The AI-powered scheduling tool optimizes staffing by considering availability, skill sets, and shift preferences, ensuring that the right number of employees is always on hand. This reduces overstaffing or understaffing during peak times, improving efficiency and service quality.
The LMS supports hospitality-specific training, such as customer service best practices, health and safety certifications, and venue-specific skills. It ensures staff is always up-to-date with their training and certifications, leading to better guest experiences and smoother operations. With many of our engineers having firsthand experience in the industry, our LMS is designed with hospitality’s unique training needs in mind.
